Induction Process

Each member of staff completes a six day classroom induction, this includes:

Day 1

  • The Role of Health and Social CareWorker
    Teaches care workers their main responsibilities in supporting an individual and sets out professional boundaries.
  • Person Centred Support
    Care workers learn how to promote person-centred values in everyday work, and how to work in a person centred way.
    (We want to make sure that enabling people is at the centre of everything we do.)
  • Equality and Inclusion
    Teaches care workers the value and the importance of equality and inclusion. For example, how to respect service user’s beliefs, culture, values and preferences.
    People may not remember what you say or do, but they will remember how you made them feel – to look at things from our client’s perspective.
  • Challenging Behaviour
    We look at and explore the causes behind challenging behaviour and how to identify and respond to different types of behaviours. Furthermore, the importance of recording and passing information of all incidents back to the office is emphasised.
    Care workers are taught to ask themselves simple questions like, “What is causing them to behave in this way?”

Day 2

  • The Principles of Safeguarding in Health & Social Care
    Teaches care workers to recognise and respond to the 8 signs of harm or abuse.
  • The Principles for Implementing our Duty of Care
    We try to understand how duty of care contributes to safe practice and how to address dilemmas between, individual’s rights and the care workers duty of care.
    We learn how to recognise and report comments, and the process of how we deal complaints and incidents is explained.
  • MCA / DOLS Mental Capacity Act
    We ensure all staff have an understanding of the principles of the Mental Capacity Act and follow
    The 5 basic principles of the Act carers are taught
    You must always presume that the people you provide care or support for have capacity to make decisions for themselves
    • You must always give the person all the support and choice you can to make a decision.
    • No-one must be stopped from making a decision because you or someone else thinks it is a bad or wrong (unless it is dangerous to themselves or others)
    • If it is proved that someone lacks mental capacity the decision made must be in the person’s best interest and evidenced as to why the decision was made
    • The person making the decision must show that they have given as much freedom and rights as possible to the person lacking mental capacity.
  • Communicating Effectively
    In the afternoon we explore how to communication effectively in the work setting, meeting and overcoming the language needs, wishes and preferences of individuals. We also look at the principles and practices relating to confidentiality.
    (carers experience the importance of simple but effective communication techniques)
    • Making sure you are actively listening.
    • Give all of your attention whilst talking to the client.
    • Maintain good eye contact.
    • Repeating back what you think you have herd.
    • Don’t finish off sentences when client’s are talking.
    • Make sure your client doesn’t feel rushed by giving them enough time to process what you have said.

Day 3

  • Health & Safety in an Adult Social Care Setting
    Teaches care workers the roles and responsibilities relating to health and safety. We include subjects such as:
    • Fire safety.
    • Handling hazardous substances.
    • Risk assessment.
    • Infection control.
    • Security measures.
    • Food safety, nutrition and hydration.
    • Medication policy & procedures.

Care workers are familiarised with the paperwork and how to enable service users to take there own medication.
We recognise, nutrition and hydration are key to client’s well-being.
Care workers understand the importance of preparing healthy meals by encouraging clients to choose foods high in nutrients. They are taught to ensure food and drink is prepared to the right consistency and make sure it is presented to look and smell appetising. They look at ways to enable clients to feed self sufficiently, such as is if a plate guard or adapted cutlery may be needed?

Care workers are taught to enable clients to take their medication with minimum support and to encourage them to set out there own medication and perhaps help by providing a glass of water whilst giving support to dispense the medication.

Day 4

  • Health & Safety in an Adult Social Care Setting
    Teaches care workers how to move and position service users correctly.
    Key pieces of legislation are covered including:

• The basic anatomy of the spine.
• The dangers of poor practice.
• The importance of carrying out a visual assessment before moving and positioning.

The rest of the day is a practical lesson dedicated to the correct methods of moving and positioning.

In particular, care workers are encouraged to promote a good sitting posture. They allow time for clients to stand ensuring a good balance before walking and to establish which side clients would prefer them to stand. These simple tasks form good habits that help to promote client’s independence and well-being

Day 5

  • Health & Safety in an Adult Social Care Setting
  • First Aid Awareness.
    Teaches care workers how to respond to accidents and sudden illness.
  • Personal Development
    Care workers are taught to understand the main duties and responsibilities of their work role:
    • To be non judgemental in their attitude to individuals and not to share or impose their personal beliefs.
    • The importance of evaluating their own performance through assessment, supervision and appraisal.

Day 6
This a day spent with care workers putting into practice what they have learnt
They are shown how to approach different situations to enable service users wash and dress themselves whilst giving them dignity and respect.

We cover the main practicalities of personnel hygiene:

• How to position towels to make sure the Client remains dignified
• Bed bathing
• Strip washing
• We look at Oral hygiene
• Changing catheter bags
• All toileting requirements

Through out the week we explore how dementia has an impact on our clients and how to adapt ourselves to meet their needs,